Frequently asked questions

Instead of paying for clicks, impressions or a monthly retainer, you pay for phone calls from people looking for your service. We run the marketing, screen the calls and forward real customers to your phone. You are charged only when a call meets the qualification criteria.

From local advertising and marketing channels we run for your trade and area. Callers are homeowners and businesses actively looking for the service. After screening, the call is forwarded to you.

Yes. Calls generated for your campaign are routed to your business only. We don't sell the same caller to a list of competing contractors.

We work with home service businesses across the United States, from HVAC, plumbing and roofing to cleaning, moving and pest control. See the industries page for the full list, and if your trade isn't there, ask us.

Request a quote with your trade, the areas you serve and your business hours. We'll come back with pricing for your market. Once you agree to the terms and fund your prepaid balance, we set up your campaign and calls start coming to the phone number you choose.

No. Calls are forwarded to the phone number you choose, so you answer them the way you answer any other customer call. You just sign in to the portal to review calls and manage your balance.

Every call passes through an automated phone menu (IVR) and a spam filter first. Calls that reach you are recorded, transcribed and reviewed by AI against clear criteria: a real person asking about a service you offer counts; wrong numbers, job seekers, solicitations, existing customers, repeat callers and similar calls do not. When the AI isn't confident, the call is held for review by our team before any charge.

Pricing depends on niche and area. Competition and job value vary a lot between, say, roofing in a large metro and pest control in a smaller town. Contact us for a quote for your trade and service area.

You keep a prepaid balance in the client portal. Each qualified call is deducted from it, and you'll get an alert when the balance runs low. If the balance runs out, your campaign is paused until you top up, and calls received while paused are not charged.

No. Another call from the same phone number within 30 days of a charged call is not billable.

If a screened caller reaches your line and the call goes unanswered or drops, it counts as billable by default, because the opportunity was real. Billing rules are agreed per campaign, so talk to us about your hours when you request a quote.

Your campaign is paused until you add funds. Callers may still be forwarded to you while it's paused, but those calls are not charged.

Open the call in your client portal and request a review within 7 days of the call. Pick the reason and add a comment if you like. Our team checks the recording and transcript, and if the review is accepted the charge is returned to your balance.

A person on our team listens to the recording, reads the transcript and checks the call against the billing rules. You'll see the decision and an explanation on the call page in your portal.

The charge is held and the call is reviewed by our team before any charge is made. Uncertain calls are not billed automatically.

Yes. Reviews must be requested within 7 days of the call, and each call can be reviewed once. Charges not disputed within the review window are final.

Yes. Callers hear a short notice that the call may be recorded. Every call is recorded and transcribed, and you can listen, read the transcript and see an AI summary in your client portal.

Every call with its recording, a transcript with speakers labelled, an AI summary, whether it was billed and why, your balance and your charges. You can also request a review and download transcripts.

Yes. When you play a recording in the portal, a live transcript follows along line by line with the speakers labelled, so you can jump to the part of the call you need. You can also download the transcript as a text file.

No. There are no long-term contracts. You fund a prepaid balance and can stop at any time.

Only if you opt in. Account notification texts cover things like low-balance alerts, campaign paused or resumed notices and payment receipts. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

Email privacy@keepbusyleads.com to request access to, correction of or deletion of your personal information. Our Privacy Policy explains your rights and how we handle call data.